I didn't even want a refund, I just asked that the 100's of dollars they pretty much stole from me be refunded and he only offered the most recent payment. Even though their system messed up and dropped our trial email from our family plan, he basically made fun of me and told me it was my fault. They continued to blame me and said since both accounts were in use, they would not credit or refund the charges. I finally noticed, and contacted their customer support. I didn't realize this because one charge showed up at the end of the statement, and the other a week later on the new statement. Well, in 2019 something changed, and our original email dropped from my family plan and started charging us for a single account, on top of our family plan.
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